Shipping & Delivery

Once you've placed an order, an order confirmation email will be sent to you.

Please be sure to check the estimated arrival date of your product under the specific product description section to note of you item's arrival date.

By placing an order via our website, we reserve the right to assume of the customer's awareness of the arrival date of the products that they have ordered.

Please kindly allow 1 - 3 working days for all orders to be processed and packed, from the date of your purchase. This is only applicable to in-stock items.

Please also do note that working days are from Mondays - Fridays, and exclude the weekend.

Local Shipping ( Within Singapore )

For all orders within Singapore, orders will be mailed out via Singpost's Registered Postage at a flat rate fee of SGD$5 or Normal Postage at no additional charge.

Normal Postage

Normal Postage will be provided at no additional cost.

There will be no tracking number that will be provided for the Normal Postage option.

Please note: As normal postages are non-trackable, we regret to inform that The General Store will not be liable for any lost Normal Postage parcels during transit to you. As such, we will not bear the costs of a partial / full refund for your order to you should your parcel get lost during transit. We recommend all customers to opt for our Registered Postage option, to prevent any lost postages as all Registered Postages come with a tracking number.

Normal Postage: Please kindly allow an additional 7 - 10 working days for your parcel to reach you.

Registered Postage >A trackable, highly recommended postage option to prevent any loss or delayed parcels. Registered Postage will be an additional $5 on top of your purchase. A tracking number of up to 9 digits ( RCXXXXXXXXXSG ) will be provided for all Registered Postage parcels, that can be tracked on Singpost's website at www.singpost.com.

Please kindly allow an additional 1 - 3 working days for your parcel to reach you. International Shipping ( Outside Singapore For all orders throughout the world, all parcels will be mailed out via Singpost's Worldwide Postage, at a fee of SGD$10 - SGD$50 depending on the context of your country.

A tracking number (RRXXXXXXXXXSG) will be provided for every order via an automated email system once the item has been shipped out accordingly.

Please kindly allow 3 - 14 working days for your parcel to reach your destination.

I'm having trouble with my shipment. What should I do?

Should there be any problems with your shipping or delivery, The General Store will be in direct contact with the carrier to resolve the issue as quickly as possible with as little inconvenience to you - applicable only to postages with a tracking number provided.

We will make every effort to contact you and keep you informed on the status of your shipment.

I wasn't at home when my parcel was delivered to me!

If you happen to not be home when a delivery was made, please kindly refer to the details below.

My order was sent out via Singpost's Registered / Normal Postage:

If your order was sent out via SingPost, your delivery will be made anytime within 1 - 3 working days ( Registered Postage ) or 1 - 7 working days ( Normal Postage ) of you receiving your tracking number.

Please note that with SingPost deliveries, preferred delivery timing slots are not available.

Prior delivery calls by the delivery man are not available. Re-delivery is also not available.

Orders will be sent anytime between 9am - 6pm during weekdays.

To ensure a successful and fuss free delivery, please be sure to provide us with an address that you will be at during the delivery.

If you happen to not be at your delivery venue when a delivery was made via SingPost, a notice slip will be left at your doorstep to advise you on how and where your parcel can be collected from.

My order was sent out via Singpost's Registered Worldwide Postage:

If your order was sent out via Singpost's Registered Worldwide Postage, your parcel will be forwarded to your local post office once it leaves Singapore. Please be sure to check your tracking status for updates.

Your delivery will be made anytime within 3 - 14 working days of you receiving your tracking number, and depending on the context of your country.

Please note that with Singpost deliveries, preferred delivery timing slots are not available.

Re-delivery is not available.

To ensure a successful and fuss free delivery, please be sure to provide us with an address that you will be at during the delivery.

If you happen to not be home when a delivery was made via your local delivery man, please kindly give your local delivery post office a call and provided them with your provided tracking number.

Should there be any problems with your shipping or delivery, Plus Minus will be in direct contact with the carrier to resolve the issue as quickly as possible with as little inconvenience to you. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement. If you have however already received your order and find that it is damaged, please kindly email us at hello@plus-minus.co.